Promote.Barcelona respects your privacy and is committed to protecting the personal data of website visitors, clients, prospects and partners. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we share it with and the rights available to you.
This Privacy Policy applies to information collected through the Promote.Barcelona website, email communications, service enquiries, client onboarding, marketing activities and other interactions with our business. By using our website or providing your information to us, you agree to the practices described in this policy.
Who we are
Promote.Barcelona is a Barcelona-based digital marketing agency specialising in SEO, GEO (Generative Engine Optimization), AEO (Answer Engine Optimization), content strategy and performance-driven digital growth services.
For the purposes of applicable data protection legislation, Promote.Barcelona is the data controller for personal data collected through this website and our business activities.
Company: Promote.Barcelona Website: https://promote.barcelona Email: [insert contact email] Address: [insert registered business address], Barcelona, Spain
Information we collect
We collect different types of information depending on how you interact with our website and services. We only collect personal data where it is necessary to provide our services, respond to enquiries, improve our website or comply with legal obligations.
Information you provide
You may provide personal information when you contact us, request an audit, book a strategy call, subscribe to updates, submit a form or become a client. This information may include:
- Your name
- Email address
- Phone number
- Company name
- Job title
- Website address
- Marketing objectives and business information
- Information included in your enquiry or message
If you become a client, we may collect additional information required to deliver our services, such as billing details, contractual information, access credentials where authorised, project requirements and communication preferences.
Information collected automatically
When you visit the Promote.Barcelona website, we may collect certain technical and usage information automatically. This can include your IP address, browser type, device type, operating system, referring website, pages visited, time spent on pages and other website interaction data.
This information helps us understand how visitors use our website, improve usability, measure marketing performance and protect the website against misuse or security threats.
Cookies and similar technologies
We may use cookies, analytics tools and similar technologies to improve website functionality, analyse visitor behaviour and measure the performance of our marketing activities.
Cookies are small files stored on your device that can help websites remember preferences, understand usage patterns and deliver a better user experience. You can usually manage or disable cookies through your browser settings, although disabling certain cookies may affect website functionality.
Where required by law, we will request your consent before placing non-essential cookies or similar tracking technologies on your device.
How we use your information
We use personal data only for legitimate business purposes. These purposes include providing and improving our services, communicating with you, responding to enquiries and complying with legal obligations.
- To respond to enquiries, audit requests and strategy-call bookings
- To provide SEO, GEO, AEO and digital marketing services
- To manage client relationships, projects and contracts
- To send relevant information, proposals and service updates
- To improve the content, performance and usability of our website
- To measure the effectiveness of marketing campaigns
- To protect our website, business and users from fraud or misuse
- To comply with applicable legal, accounting and regulatory requirements
We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless we obtain your consent or are required or permitted by law.
Legal bases for processing
We process personal data based on one or more of the following legal bases, depending on the circumstances:
- Consent: When you voluntarily provide information or opt in to marketing communications.
- Contract: When processing is necessary to provide services or fulfil an agreement with you.
- Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms.
- Legal obligation: When processing is necessary to comply with applicable laws or regulations.
Sharing your information
We do not sell your personal data. We may share information with trusted service providers and partners who help us operate our business, deliver services or comply with legal obligations.
These may include hosting providers, analytics providers, email service providers, CRM providers, payment processors, professional advisers and other suppliers acting on our behalf.
We only share the information necessary for the relevant purpose and require service providers to handle personal data securely and in accordance with applicable data protection laws.
We may also disclose information where required by law, regulation, legal process or governmental authority, or where necessary to protect the rights, property or safety of Promote.Barcelona, our clients or others.
International data transfers
Some service providers or partners may be located outside the European Economic Area. Where personal data is transferred outside the EEA, we take appropriate safeguards to ensure that your information remains protected.
These safeguards may include adequacy decisions, standard contractual clauses or other lawful transfer mechanisms recognised under applicable data protection legislation.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes and enforce agreements.
The retention period depends on the type of information, the purpose of processing and applicable legal requirements. When data is no longer required, we will securely delete or anonymise it.
Data security
Promote.Barcelona implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption where appropriate, secure hosting, staff awareness and regular review of our security practices.
While no method of transmission or storage is completely secure, we take reasonable steps to protect the information we hold.
Your rights
Depending on applicable data protection laws, you may have the following rights regarding your personal data:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where legally permitted
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us using the details provided in this Privacy Policy. We may need to verify your identity before responding to certain requests.
Marketing communications
We may send marketing communications to individuals who have requested information, subscribed to updates or expressed an interest in our services.
You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Opting out of marketing communications does not affect essential service communications related to an active client relationship.
Third-party websites
Our website may contain links to third-party websites, tools or resources. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party websites before providing personal information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or technology.
The latest version will always be available on this page. Continued use of the Promote.Barcelona website after changes are published constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy, how we handle your personal data or how to exercise your rights, please contact Promote.Barcelona.
Email: [insert contact email] Website: https://promote.barcelona Address: [insert registered business address], Barcelona, Spain
We are committed to protecting your privacy and handling your personal data responsibly, transparently and securely.